Welcome to the Conflict Resolution online training. This training is aligned to the CSTF (Core Skills Training Framework) and has been developed in conjunction with NHS safe working guidelines. Knowing how to handle and manage complaints and resolve conflicts is a requirement for Health & Social Care Professionals and this course will teach you how to avoid conflicts at the workplace and prevent acts of aggression and to manage if they occur.
Understanding conflict and the need for conflict resolution training
Types of Conflict
At the end of this module, there is a short assessment, and on completion, you will be able to download a certificate of evidence for your portfolio.
If you are a Registered Nurse, full completion of this course equates to 1 hour of learning, non-participatory, for your Revalidation portfolio. If you have any questions, please contact your account manager in the first instance.